At Nkoala, we use 99% naturally derived ingredients and thoughtfully formulate our products with your baby's safety in mind. Because baby skincare products contain water and are used over time, they need safe preservatives to help prevent the growth of bacteria, mould, and fungus. Without this, a product may no longer be safe for your little one's delicate skin. For this reason, not every ingredient in our products is 100% naturally derived. However, we have carefully chosen clean, gentle, nature-identical preservative systems that help keep our products both safe and effective because when it comes to babies, safety will always come first. Our goal is to create baby skincare that feels gentle, trustworthy, and thoughtfully made for the little ones we love most.

Yes, our full range is suitable for sensitive skin.

Some of our products may be suitable for newborn use, depending on the specific product and your baby's skin needs. We always recommend reading each product description carefully and, if unsure, reaching out to us or booking a consultation for guidance.

That's exactly why we offer baby skincare consultation and product recommendations. If you're unsure what your baby needs, we can help you understand your baby's skin better and recommend products based on your concerns and goals.

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We have our full ingredients list printed on each of our bottles and on our website. If you are allergic to a particular ingredient or would like further information please contact us at info@nkoala.com and our customer service team would be happy to help.

Our products are designed to support everyday baby skincare needs such as dryness, itchiness, rough patches, sensitive skin care, general skin nourishment and comfort. For babies with specific or more serious skin concerns, we recommend seeking appropriate medical advice alongside skincare support.

We work with our manufacturer and suppliers to source locally and ethically as much as we can.

Yes, absolutely. Our products are made with gentle, naturally derived ingredients, which means they can be enjoyed by the whole family, not just babies. Many adults prefer baby skincare because it is often softer, simpler, and kinder to the skin, and Nkoala is no exception. In fact, many moms including our founder love using Nkoala products too.

Yes, our products are made right here in Ghana.

You can buy our products from our online store www.nkoala.com or in selected pharmacies and mothercare stores. See our stockists page on our website to find your closest store.

Yes, we offer delivery within Ghana. Delivery timelines and fees may vary depending on your location. Full shipping details will be available at checkout or can be confirmed with our team.

Currently we offer shipping to the UK, USA and West African countries only. We plan to add more regions soon. Please note shipping outside Ghana may incur additional import charges.

Delivery times may vary depending on your location and the nature of your order. Estimated delivery timelines will be communicated after your order is placed or can be confirmed by contacting our team directly.

Absolutely. Our products and curated bundles make beautiful, thoughtful gifts for baby showers, newborn arrivals, and new moms. If you're unsure what to choose, we recommend exploring our gifting options or reaching out for support.

For hygiene and baby care reasons, returns or exchanges may be limited depending on the product type. Please refer to our return policy page or contact us if you have any concerns about your order.

Yes. At Nkoala, 20 pesewas from every product sold goes toward supporting care for premature babies as part of our commitment to making every purchase more meaningful and helping extend care beyond the families we serve directly.

We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.