Introduction

Nkoala (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We may collect the following categories of personal data:

• Identity Data: Name, username, or similar identifier.
• Contact Data: Email address, phone number, shipping/billing address.
• Transaction Data: Details about payments and products purchased.
• Technical Data: IP address, browser type, device information.
• Usage Data: How you use our website and interact with content.

How We Use Your Information

We use your data to:

• Process orders and deliver products.
• Communicate with you about orders, consultations, and promotions (with your consent).
• Improve our website, products, and customer service.
• Comply with legal obligations.

Sharing Your Information

We do not sell or rent your personal data. We may share data with:

• Service providers (payment processors, shipping partners, email platforms).
• Law enforcement or regulators when required by law.
• Third parties only with your explicit consent.

Cookies & Tracking

We use cookies to enhance your browsing experience. You can control cookies through your browser settings. For more details, see our Cookie Policy.

Data Security

We implement security measures to protect your data, including encryption, secure servers, and limited access. However, no method of transmission over the internet is 100% secure.

Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Object to processing or request data portability.
• Withdraw consent at any time.

To exercise these rights, contact us using the information below.

Children’s Privacy

Our website and products are intended for parents and caregivers. We do not knowingly collect data from children under 13. If you believe we have inadvertently collected such data, please contact us so we can delete it.

International Transfers

We operate in Ghana, but may process data in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top reflects the latest version. Continued use of the site constitutes acceptance of any changes.